Shipping Policy

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Shipping Policy — Love Just Melts

Thank you for shopping with Love Just Melts. All our products are handmade in small batches, and we take great care to ensure your order arrives safely. Please review our shipping information below.

  1. Processing Time

  • All orders are processed within 5–7 working days.
  • Processing time may be slightly longer during busy periods, product launches, or holidays.
  • You will receive an email confirmation once your order has been dispatched.

As every item is handmade, these processing times allow us to ensure your products are poured, packaged, and quality checked with care.

  1. Delivery Times & Services

We currently ship within the UK only.

  • Orders are sent via Royal Mail or another trusted courier.
  • Delivery typically takes 2–4 working days after dispatch, depending on the service used.
  • Delivery times are estimated, not guaranteed.

Once parcels have been handed over to the courier, delays caused by postal services are outside of our control.

  1. Shipping Costs

Shipping costs are calculated at checkout based on the weight and size of your order.
We aim to keep delivery charges as fair and affordable as possible.

  1. Address Accuracy

Please ensure your delivery information is correct when placing your order.

We are unable to refund or replace orders that are:

  • Delivered to the wrong address provided by the customer
  • Lost due to incorrect or incomplete address details

If you notice an error, contact us immediately — we may be able to update it before dispatch.

  1. Damaged Parcels

If your order arrives damaged, please contact us within 48 hours with:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging
  • A brief description of the issue

We will review the information and offer a refund or replacement in line with our Refund Policy.

  1. Lost Parcels

If your parcel has not arrived:

  • Please allow extra time during strikes, holidays, or severe weather.
  • Contact us if your parcel has been missing for more than 10 working days after dispatch.

We will assist in locating your order or arranging a resolution where appropriate.

  1. Cancellations

Orders may be cancelled before dispatch only.
Once your order has been shipped, cancellation is no longer possible.